Troubleshooting Guide for SK-Way USB Gateway
The first step in troubleshooting is to read the readme.txt that appears in the USB GATEWAY program group. It contains a list of known issues for the current USB GATEWAY driver version.

To find out the driver version, right click on the USB GATEWAYAgent (green telephone in the system tray) and select About.



You will see the USB GATEWAYAgent About screen below:

Wrong Device Installed
If you insert the USB GATEWAY adapter on a Windows XP SP2 PC “prior” to installing the software, the adapter will be incorrectly installed as a Smart Link USB Modem.

Simply proceed to install the USB GATEWAY software and it will resolve the issue and install the adapter properly.

USB GATEWAY does not appear to be responding to incoming calls.
There are several reasons why USB GATEWAY may not function.

• Make sure the USB GATEWAY adapter is connected to the PC and USB GATEWAY Agent is running (green phone in the Windows System Tray).
• If the Skype™ application was terminated for any reason while the USB GATEWAY agent was running, you will need to exit the USB GATEWAY agent and then restart it.
• Some telephone handsets require a battery to be installed in order to ring. If your handset supports a battery, make sure there is a battery installed and that the battery is not depleted.

Cannot hear dial-tone when I pick up the handset connected to the USB GATEWAY adapter
Check to make sure that the handset is connected to the correct jack on the USB GATEWAY adapter

Cannot hear the Skype™ call in telephone handset

Check to make sure that Skype is configured to use the Smart Link Audio device as it’s Audio In and Audio Out Sound Device. This is done as following:

Select Options from the Skype™ Tools Menu as shown below.

and then select Sound Devices as shown below.

Check the Audio In and Audio Out list boxes and make sure Smart Link Virtual Audio device is selected.

Troubleshooting FAQs for SK-Lite & SK-Jazz USB Phones

Question 1: When I play a MP3 or audio CD, the music comes from the USB phone. How to have the music played back from the PC's sound card?
After you install the USB phone, the default audio device in the system will change to "USB Audio Device". So, if the USB phone is connected, you can hear sound playing from the USB phone whenever you play mp3 or audio CD. To play the music from your speaker, you should set your PC’s sound card as the preferred audio device. Please follow the steps below:

“Start” > “Settings” > “Control Panel” > “Sound and Multimedia” > “Audio” >
When the corresponding window appears, please check if the preferred devices for “Playback” and “Recording” are your PC’s sound card.

Question 2: Can I use the phone work with other PC-based softphone applications, such as MSN, Yahoo Message, Xten, Dialpad, MediaRing, Net2phone?
Yes, of course. The USB phone is a standard audio device in Windows so you can set the USB phone as audio input/output, and the software Skype@phone can receive the input from the USB phone and redirect it to the application when Skype. is not running. However, incoming phone ring are not supported when used with all other softphone applications.

Question 3: Why sometime I can hear an echo of myself with half a second delay?
In the USB phone, there are acoustically isolated speaker and microphone to eliminate echo so there is no echo in the other side. However you would deal with echo if the other side uses desktop speakers and a separate microphone because your speech played from his speaker would come back thru his microphone. If both sides use high-quality USB phone, no echo at all.